Absolutely lovely place with a very accommodating and friendly staff .Have had several massages and facials in a couple of pedicures .

Really negative experience. Front desk people have no customer service skills. Wish I had gone elsewhere on my wedding day. The front desk blonde woman (manager/scheduler) was really rude in letting me know that I was in the wrong waiting area for my haircut. My hair stylist Denise took my bridesmaid before me and was really focused on getting her as a new client. She took so long my mom had to interrupt her to say she needed to take me (the bride) because I was going to be late for my wedding. You would think it would be common sense to take the bride first. Chandra did my makeup and she was mediocre. My mom had Brenda do her makeup and she was amazing! I wish I had known about her ahead of time. Needless to say I will not be going back. The spa may be better than the experience I had with the hair and makeup!

Terrible Place

We pride ourselves on Customer Service as stated on the web site? Not so much.. For a first visit to their spa, there was no welcome at check in and really no guidance to the spa- its a bit of a maze. Rude reception and very disorganized. I could have walked out with out paying a dime for all the notice the THREE ladies at the desk gave me when I was done with my spa treatment. I walked about the "gourmet shop" but wasn't offered any help there either. It's too bad- the spa treatment was really nice but the lack of customer service from the desk has convinced me I won't be back nor will all the folks I share this experience with.

I want to thank the girls at Mateos( especially you girls in the pedicure room) for a wonderful Birthday for me and my guests! We will remember our spa day for a long time to come.

I want to thank the girls at Mateos( especially you girls in the pedicure room) for a wonderful Birthday for me and my guests! We will remember our spa day for a long time to come.