Payne Pools & Spas - A BioGuard Platinum Dealer
571 James Madison Hwy Ste A, Culpeper, VA 22701
540-825-5645
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For years Payne had been servicing the pool at a house I just purchased, opening, closing, cleaning etc. When I bought this house in Jan 2017, I thought he would be the one to continue using. When it was time to open the pool in May, although they were very fast to come out, they quoted between $350-$450 to open it. Imagine my surprise when I get an invoice for $844!I called and expressed my concern and was told that Mr Payne would call me back to discuss. That didn't happen. 6 weeks later the full amount was charged to my cc they had on file without my authorization. I called again and was told that I had also received a demo on how the pool worked, per my request, but again that Mr Payne would call me that day. This was over a week ago, and he has yet to call. The demo took 10 minutes, and I was never informed there would be a charge for that. Ridiculous. I have reported this to my credit card company and am now having to wait up to 180 days to resolve this through them. All I can do is to leave this story for you to decide whether you want to do business with this company and Mr Payne. I will never allow them on my property again.
- General Info
- Payne Pools & Spas has been in business for 40+ years. We are a family owned and operated business with two retail locations in Culpeper & Warrenton. Our staff provides over 100 years of experience in the industry offering the most valuable knowledge and expertise to our customers. We are an authorized BioGuard® dealer, Sundance® Spa dealer, EZ Pool® & EZ Spa® dealer, and we offer a full line of gas products. We offer services for pools, spas, as well as gas fireplaces. We keep you COOL in the summer and WARM in the winter!
- Hours
- Regular Hours
- Categories
- Swimming Pool Equipment & Supplies, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs-Wholesale & Manufacturers, Swimming Pool Equipment & Supplies-Wholesale & Manufacturers, Swimming Pool Repair & Service
- Services/Products
- BioGuard Pool and Spa Chemicals Salt Systems Hayward/Pentair Equipment Raypak Heaters Pool Toys and Games Loop Loc Covers Liners For Pools Sundance Spas Gas Fireplaces
- Payment Options
- Brands
- Bioguard, Loop Loc, sundance spas
- AKA
Payne Pools & Spas
- Other Information
Parking: Free
Wheelchair Accessible: Yes