I can see someone being a little late for an appointment, it happens. What I cant see is making an appointment on miserable days like this to fix a problem with a central air unit, and not showing up at all. I waited almost two hours, tried to call, no answer at either number. I left messages, still not even a call back. It was one more day without air conditioning than it should have been fo my family. The very next day, I got same day service from a company that had their sh'' together. A call was all that it would have taken to make me happy, and they couldn't even do that. If this is any reflection on the type of work they do at this place, then I am very glad that they didn't show up.