I called ahead and made an appointment for muffler work (on my Chrysler Sebring) like their website suggests. I arrived early. The owner, Steve, was friendly and busy. He checked my exhaust system and did the work myself. I was out of there quicker than expected and at a very reasonable cost. The owner did not try to sell me more than I needed, like some places. I am a seasonal transient worker and located this local Midas Muffler business online. I would rate it as excellent, prompt, and very honest, and would go back again and certainly will recommend it to friends and coworkers.