I have been waiting 2 hours to pick up my vehicle. This was a ten minute task I am going to let USAA know that this place is awful. 1 to 10 it would be a 2. The ladies inside tried but it just didn't happen.

I think the dispatch in the office in Dunn North Carolina is terrible--- the one lady in there does some of the craziest things--- will send two trucks to the same location to pick up two cars there-- why not send one truck to pick both cars up at the same time instead of trying to hurt the drivers try and help them--- if something doesn't change the corporate office will get another call on this company-- the company has dedicated workers that never miss a beat and is always there to go get the cars or trucks giving to them...when you have good workers help them not hurt them.... she only helps who she wants... terrible service---- drivers are customers as well

Horrible services

Was told over the phone that i could pick up my truck that they do not own. Spent $100 on fuel since that is where my insurance towed it to dunn nc. After fuel and renting a trailer its about $175. Showed up at 450 pm and was turned away they only wanted to keep collecting storage fees. Whatever the rules are i was told different. Was rudely turned away as well. They will never get business from me or anyone i tell. Ridiculous service if you ask me and they dont deserve to serve the people that keep the business running

Nissan titan