I thought I had an ok experience until a week later. They broke the tab that opens my hood and threw it away without telling me. This is dangerous! I found out when I needed to get my hood open on the shoulder of I-95.For good measure, when I got it open, I found a rotten sandwich on my battery. When I went back to talk to them, they assured me the sandwich must have gotten under the unopenable hood some other way because they do not eat under the hood. They'd rather insult my intelligence than apologize. They said because the tab broke due to normal wear and tear they did not need to tell me about it. They offered to screw the two pieces of the hood toggle together if I bought it for them. This is the kind of customer service you can expect from them.