The whole place is a disaster. The office staff is so rude! Our cat had a cancerous bump on his face, they removed it RIGHT AWAY luckily but FAILED to ever recheck him for cancer again, vet said he's fine he's fine, &guess what? He was NOT fine. They blamed it on him having "asthma" when the whole time it was his cancer getting to him. We brought him to an ER vet, they said it looks like it's cancer, we wanted to see what our regular vet would say so we left the ER &brought him to this place where he had gone his whole 13 years of living, &we asked the vet what his quality of life was &the vet said he still has more years in him. About five days later he was having an issue, he couldn't get up to go to the bathroom, he wouldn't eat. We brought him to the ER vet in the middle of the night, they did xrays and said he has cancer, and it's spread so much that it cannot be treated, and we could either take him home &let nature run its course or put him done, sadly, we had to put him down.

We have been bringing our Basenjis to Doctor D for the last 14 years. He is knowledgeable and treats our dogs like family just as we do. he has been there every time there was an issue or emergency and always follows up with phone calls even when he is busy. the staff is courteous and friendly. I highly recommend this hospital

I've been going to NEAH since I've had my dog, quite a few years now. My vet is Dr. Lord, very nice, professional. Staff is great, Peg is my favorite. She's very empathetic when there's a health issue with my dog. I've already recommended and had friends switch over to NEAH. You won't regret it!

Very kind people at the front desk, very kind vets. You can tell they love animals and take the time to explain things to pet owners. Vets always call back whenever you have a question even on busy days. Dr. Jason Lord is a younger vet but very enthusiastic, sharp, and will research a problem if he doesn't know the answer off-hand and treats every person and pet like an individual.

Dr Lemelin was very thorough and took his time explaining different concerns I had with my new puppy and being a first time pet owner I really appreciated that. I feel very strongly about recommending this vet to any pet owner.