After having used Ms. Edson at the Sitters for several years, I made the difficult decision of having to locate a new sitter to care for my pets. Simply put, and I'm not sure what prompted the obvious change in customer relations, but I'd been made to feel scolded and guilty for such minor offenses repeatedly during my pet care visits, I found myself on edge before each trip and on the way home, wondering what I had done wrong THIS time. Frankly, it's bad enough when one must go out of town on business and hire a sitter to care for a home with pets, but to contend with a sitter who is either clearly overwhelmed by either too much work, tired and cranky, complacent or all of the above. Well, it's really not something that should be my concern now...is it? This is a customer service field. Caring for pets involves caring for owners too. Sadly, friendly service is where the owner of this business falls short.