General Info

When itâ??s your job to ensure the quality of care, a disruption in delivering that care can play havoc with every standard metric-- from safety and effectiveness to timeliness and efficiency. Thatâ??s because at the heart of patient-centered care is the caregiver. Whether itâ??s an influx of new patients or someone on your team takes a leave, calls in sick or attends an all-day training session, how do you maintain high levels of patient care?