I had a great experience with these guys. They were patient and friendly enough to help me view their inventory. Finally found the part in stock but was still on the vehicle. Allow me to check it out to make sure it was the right one. Payday Deposit, they pulled apart, and delivered it to my job. I do work at a mechanic shop though, but, it was for my personal vehicle. I got a transfer case for a 1996 Ford Explorer. It worked great. That was a year ago and it is still working just fine.