I'm happy to say I had a smooth and stress-free customer experience. Prior to scheduling a test drive, I corresponded with Alex via email to ask some questions about a vehicle. I scheduled a test drive and when I arrived for my appointment, Alex had the vehicle ready, and I never felt rushed or pressured to buy - which I appreciate so much. Before going to Shockley, I had shopped for an SUV for several weeks at other dealerships whose salespeople left excessive voicemails on my cell phone, sent me multiple emails daily, and put on pressure after I test drove a vehicle. Alex was great taking the time to answer my questions and address my concerns. Justin, in finance, was professional and easy to work with, explaining each form and signature page. Other dealers could learn from Shockley about the best way to treat customers who are shopping for a vehicle that best meets their needs and budget. I am very pleased with the way this dealer conducts business and definitely recommend them based on my recent experience..