I called them, made an apt. They were an hour and half late and I had to call them to find out if they were coming. One of the men was very nice and tried to help. The younger of the two told me I was the one who spilled INK on my carpet when I found INK all in spots in my front room. I had NO INK and my housekeeper, who had just been there said there had been NO INK when they started. I have no idea how the INK got there, but it was not there when they started. The one man told me it was all my fault. The other man tried to clean it up, but it did not work. If the Ink had been there why was it not brougt to my attention when they started. I was right here in the house the entire time they cleanned. I was so upset. My good, beautiful carpet was in worse shape than it had been when just dirty. I am 70 years old and have been on my hands and knees trying to get the rest of the ink out. I have almost gotten all of it out. They should have done this or at least admitted the problem.