We went here a couple of weeks ago and I love the result of the grooming service. My pet looks loveable and even hugable.

Review for grooming dept only:



We recently adopted our dog and took her here for grooming as we were offered a 25% coupon off of services. The price was right so we figured why not?



It's 6:30 right now and we dropped our dog off at 1:30. We weren't walk-ins; we had an appointment set up and everything. We were told when we dropped our dog off that there was only one dog ahead of her and it would be 2-3 hours. Although that seemed a little long, we figured we'd go have lunch and shop for a bit. By 5, we still hadn't gotten a call so decided to drive back. We were "greeted" by a very rude, unapologetic grooming dept associate. We were being SO nice to her, even though we were disappointed when she said our dog was not done yet (it had been 3.5 hrs at this point). I asked if she could at least give us an estimate. She said "no..." and just looked at us, like we were idiots. And then I proceeded to ask their hours, and if they were closing soon...I was again met with "no" and an unapologetic stare.



So, we left, went home...still haven't heard anything. We called at 6 to check up on the situation and were met with the same apathetic person answering the phone to tell us she was still not ready. We've basically wasted our whole saturday afternoon waiting around for our dog to be groomed. The worst part is, we know she's been sitting there in a kennel with no food, and no outside privileges, for over 5 hours at this point.



I would NOT recommend EVER taking your pet here for grooming. No customer service from the grooming department and it should not take OVER 5 HOURS to have a dog under 9 lbs groomed!!!

I am the grooming manager and love my job bring your pet for me to spoil and give a makeover look forward to meeting you and your dog, Pam