Where should I began? The fact that I sat in my car while the employees stared aimlessly at me for a few minutes or the fact that a basic oil change takes almost an hour.

Great owner but some customer service could improve. One technician has a attitude when I told him I had a mechanic to take care of other things he was telling me wrong with my car. I told the cashier and he apologized for any inconvenience and would speak to the technicianabout his ccustomer service

We took a car in to have the belts changed - they charged us for two belts & only changed one. When we questioned them about it, they put the car back on the lift, changed the second belt, and denied not replacing it the first time. The owner produced a second belt (with part numbers & brand names still on it - these wear off of used belts) & claimed it was the belt they removed from our car.

On Monday, March 19, 2012, my 2002 Nissan Frontier was delivered to Kwik Kar with the understanding it would be repaired. I was informed on Tuesday that the problem was the ECM. An ECM was ordered from Kwik Kar using my American Express card, which was charged $490.00. On Thursday, I was told that the mechanic had left town for a few days, but that the ECM had been installed, and the truck was doing the same thing. On Monday, March 26, he had not returned, but he did return on Tuesday and started working on the truck again. On Wednesday, March 28, I spoke with Larry Stanley, the owner, and his mechanic, Chris. Chris had insisted that the ECM was part of the problem, but there were other problems. He insisted that he would be able to repair the truck. On Thursday, I was told that it was decided that he was not able to repair the truck and it needed to be sent to another service center. On Friday, the sent the truck to David McDavid Nissan. Although the truck was presented at David McDavid with many of the wires hanging from beneath the dash--a complete mess, they had the truck running within 15 minutes and it was repaired on Saturday morning. The problem was the ignition switch, not the ECM. The ECM was not even in the circuit that had the problem. I asked Mr. Stanley to reimburse me the cost of the ECM and a 1 day truck rental (I had to move my mother and they had my truck for 11 days and could not fix it) and he only offered to pay for the ECM. I now have to take they to small claims court. 11 days for something that could be repaired in couple of hours? AVOID AVOID AVOID

As you enter the lobby of the shop you are greeted with a *Great Big How Are You Today* And Most Of The Customers Are greeted by their names how wounderful is that. The employees that are employed their are very helpful with all of your questions and concerns. Taking my car for service I wanted to make sure that I was

able to understand what needed to be service and what the cost would be. I needed a few different things done to my car but the repairman Mr. Tyson took the time and explain everything and the outline cost for each item. I was concern with the cost, because I am a single grandmother raising three grandchildren alone. I asked him

what was the most important that needed to be done first, and I have been able to

get a little done at a time. They did not rush me to get everything done at once as most repair shop do sometimes. They put customers first all of the time.

Thank you all from my family to yours for being giving Galveston Island FIRST CLASS CUSTOMER SERVICE.