It is unfortunate that this homeowner felt the need to post a review about our company, in retaliation to a third party vendor. We are not her community's management company and have no contractual obligation to her community to physically manage or maintain the property as this resident is eluding to above. Unfortunately the review is vague and being used to defame and damage our company's reputation for something an independent contractor (hired outside and prior to G&S by the community's board of directors) has done or not done according to the post above. This community's only requirement of us was to process owner payments, and pay vendor bills which we did do, as admitted by the above post. Dear owner, I am very sorry for your unsatisfactory experience as a condominium owner in your community. I am also extremely sorry that you felt it appropriate to blame us for another independent vendors handling of the physical management of your community. Although our goal is to meet our obligations to each customers satisfaction, we cannot control other vendors that are not in our employ but actually employed by your community association directly. It is unfortunate that the misunderstanding of this has lead you to attack our company publicly for services we were not nor have ever been responsible for. This is common when community members are not kept in the loop by their board or by reviewing their resale documents to know exactly how their specific community works with regards to the responsibilities of owners and vendors. I would ask that you clarify what it is exactly we did not provide as a service to your community that we were required to? If it is not something that involves the processing of payments electronically, I am sorry but your post should be in review of the company/contractor/person hired to provide that service to you and your community in an acceptable fashion. I wish you and your community better luck in the future as we are not in any way or have we ever been responsible for the physical management of your community by request or by contract. Respectfully, G&S Association Services Management Team