I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

That these guys remain in business troubles me greatly. My experience - Family vacation, to Asia, planned for a year, trip of a lifetime, using years of frequent flyer miles. First leg of 3 flights (26 hour trip) left GR airport on a Saturday, mid-Dec., 7:15 am. If it weren't so early, on a weekend, I'd use a friend (no family), but so early . . need to leave before 5:30am ... let's take taxi .. Great Lakes had good YELP reviews . ..called mid-week of the week before, to schedule taxi. I re-confirmed mid-day Friday, spoke with nice lady in their office, to confirm - taxi would be there at 5:20 am. Saturday morning, 5:21 no taxi - so (feeling over-reactive) I called - no answer. Uh oh. 5:25, 5:30, 5:35 . .no one answers, I'm leaving increasingly frantic messages. Eventually called a neighbor who came to the rescue. NEVER HEARD from GL Taxi despite my frantic messages. No apology, no explanation . . incompetence, or unconcern? Could have been catastrophic. How do they remain in business?