Jakers Bar and Grill
1500 10th Ave S, Great Falls, MT 59405
406-727-1033
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06/07/12
Provided by DexKnowsThe owner (Doug I believe his name is) is the rudest gentleman I have ever talked to. I called 3 years ago to reserve a room for my fathers 60th Birthday and they put us in this tiny room, which we were promised the large room. He basically told us to get over it. I just called to reserve a room for 17 people for my Mom's birthday hoping to get better service...yeah right! One of the ladies there told me they could only seat 17 people in their room but that it was booked at 5:30 so we could only get in at 8:30. I asked if I could speak to the owner about getting us in to the main restaurant. When he got on the phone he was immediately defensive and rude. I asked him if we could get into the other room (they have two rooms) and he said "what,do you want me to sit you on their laps"? I was in shock! I am a customer service manager and would NEVER speak to a customer this way. I am originally from Great Falls, my parents still live there and my brother. All are well known in the community and I will make sure everyone they know will not support that king of business attitude. When I asked the owner if he could sit us in the restaurant he said he couldn't push tables together...which I know he can...he just won't. I asked him if we just came in without a reservation if he could seat us and he said he would seat us all at different tables throughout the restaurant. By the end of the conversation, I asked him why he was being so rude to me and he said that I was asking too much. Too much? To seat 17 people in a restaurant? That's 17 people eating at his restaurant with a gauranteed good top! I eat there every time I go home but will never again. He needs to learn a lesson in customer service and kindness. Accomodate when its reasonable. Not worth losing lots of customers over I think.
- General Info
- Start your meal off with a signature martini, tap beer, or choose from a variety of wines. Jakers Bar and Grill serves the best burgers and sandwiches, delicious steaks and prime rib from Double R Ranch, the freshest seafood you can get inland, savory homemade soups, and offers an amazing salad bar, as well as smart plate menus for guests over 60 and menus for kids under 12 (gluten free and smart plate menus also available). Complete your dining experience with one of our desserts for two! Join us for unparalleled service and a memorable experience at Jakers Bar and Grill! Jakers has four locations in Idaho and two locations in Montana. We proudly serve local Idaho and Montana products! Join us for lunch, dinner, or happy hour.Start your meal off with a signature martini, tap beer, or choose from a variety of wines. Jakers Bar and Grill serves the best burgers and sandwiches, delicious steaks and prime rib from Double R Ranch, the freshest seafood you can get inland, savory homemade soups, and offers an amazing salad bar, as well as smart plate menus for guests over 60 and menus for kids under 12 (gluten free and smart plate menus also available). Complete your dining experience with one of our desserts for two! Join us for unparalleled service and a memorable experience at Jakers Bar and Grill! Jakers has four locations in Idaho and two locations in Montana. We proudly serve local Idaho and Montana products! Join us for lunch, dinner, or happy hour.
- Hours
- Regular Hours
Mon - Sat: Sun: - Categories
- Steak Houses, American Restaurants, Barbecue Restaurants, Bars, Hamburgers & Hot Dogs, Hot Dog Stands & Restaurants, Italian Restaurants, Restaurants, Sandwich Shops, Seafood Restaurants, Take Out Restaurants, Taverns
- Payment Options
- Price Range
- $$
- AKA
JAKERS BAR GRILL-GREAT FALLS
- Other Links
- Other Information
Parking: Lot, Private
Wi-Fi: Free
Bike Parking: Yes
Attire: Casual
Cuisines: Burgers, Barbecue, American, Sandwiches, Take Out, Hot Dogs, Italian, Steakhouse, European, Seafood, Continental
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Average