The young man who came to our house was very nice and worked efficiently. However, the dispatcher/manager was rude over the phone. The original estimate was for ~$800 (which includes $100/hr for labor and materials). The job required a trench to be dug to expose the pipe that needed to be replaced. So to save River Plumbing time and myself money, my mother and I spent the day digging the trench. I called River Plumbing so they could appropriately manage their time. The dispatcher/manager was not pleased we had dug the trench. When the young man returned it took him 1 1/2 hrs to replace the pipe. So I assumed the cost would be significantly less, closer to ~$400. However, he returned with a FLAT $600 with no itemization. I was SHOCKED they would do this. I did not argue as I believe the dispatcher/manager instructed him to do this. They got $600 of my money, but will NEVER get my business again.