Here is my personal experience. Our dog was hit by a car early this morning, and a very nice passerby stopped and asked if we wanted to take her to the vet. My two granddaughters agreed and the first vet they came to was you. She was refused treatment because she was not a patient. By the time they could get her to another vet, she was gone. Maybe if you would have helped out, she would still be with us. Your hospital was only less than a mile up the road, but you couldn't even take an emergency like a dog hit by a car. As uncaring, unfeeling, and unsympathetic as my girls were treated, I can only say that I am glad you are not our regular vet and I will NEVER recommend you to anyone I know. Thanks for nothing. By the way, the only reason you get even one star is because I can't submit without it. If there were a negative star, that is what you deserve in my book!