Thank you Brad for entrusting your mothers job to us. We enjoyed working with you!!

John, Thank you for hiring CertaPro, I do remember our company completing your job, it is unfortunate that you feel this way about the project, I do not deny that we do hire independent contractors, but our process is different then most, Most of our independent contractors are former employees or have been vetted through previous jobs they have completed. We also have employee crews, some have been working with me for over 14 years. Our average crew employee or independent contractor has been working with us for over 4 years. We do make mistakes, and as I reviewed the jobsite with you before we asked for payment, I did notice we did make some, We did send in another crew to fix those mistakes. We have painted over 6000 homes in Eastern Iowa in the 18 years we have been in business. I do disagree that we do not deliver a quality product. Payment upon completion ensures that our clients satisfaction is delivered or they would refuse to pay. I apologize you had a negative experience. We did work hard to correct it. Thank you for the comments which have been reviewed with my staff for improvements moving forward