Very unprofessional and disappointing service! A serviceman (one of the owners) was at our house on Thursday, April 16 to assess the problem and put together an estimate. When I hadn't heard back from anyone, I called on Saturday, April 18 to find out the cost of repairs. I was given two quotes, one for repairs and the other for replacing equipment. I asked for an email of the the two bids to be emailed to me so we could decide what to do. A date was scheduled for services, Friday, April 24. When I still hadn't received the email, I called once again on Tuesday, April 14 to ask for it and was told they had decided to decline providing the service. No explanation, no phone call, just we aren't going to do it. Being small business owners in the area and previous customers of Northwoods Pool Supply, this lack of professionalism and respect for its customer base is unacceptable and will not be forgotten.