well they answer the phone.Dont know why.Ask to see if someone could come out to my house and look at the grass and tell me what I need to do in order to have a nice lawn guy called me back three days later and told me I wouldn't be good for their program.no I didn't ask anything about a program I just wanted to know what I need to do to my yard to get grass to grow there.to this day in amazes me how lazy people are with their business.