General Info

Our customer service lines are staffed from 7 a.m. to 7 p.m. weekdays except holidays. Bilingual staff is available. All lines are automated around-the-clock so you can check account status, make payment arrangements or report service problems anytime. To Report: ...lights out or outage emergencies, call our toll-free automated outage reporting service at 1-888-LIGHTKC (544-4852) ...billing concerns and account questions, OR ...transfer, connect or disconnect service, call (816) 471-5275, or e-mail a Customer Care Advocate at custserv@kcpl.com, (have your account number available) ...streetlight out, within Kansas City, MO limits - call (816) 513-9595 ?outside Kansas City, MO - call (816) 471-5275 or e-mail a Customer Care Advocate at custserv@kcpl.com ...Mailing Address: Kansas City Power & Light P.O. Box 418679 Kansas City, MO 64141-9679 For more information visit our website, www.kcpl.com