My insurance company called this tow company to have me towed. I was told that their tow trucks sat in the parking lot I was in for 30 minutes and couldn't find me. I was in a 7-Eleven parking lot with about 15 parking spaces. No tow truck ever came in this parking lot. I was also told that the tow truck driver and the dispatcher tried to call me several times. I had no missed calls in my call log. When I told the dispatcher that no one had tried to call me, I was cursed out and told that they would not be coming to tow me. The insurance company then contacted this company, then came back on the line with me and tell me another company would be coming to tow my truck.