Their service is overall good, however, their pricing is out of control. My entire system was under warranty, which was great, however, the labor costs are outrageous! They charge over $100.00 per hour in labor and I have to say, their techs don't work that fast and take phone calls in the process at the homeowners cost. I wouldn't recommend these guys based on the fact that their labor costs are where they gouge you. The part (covered under warranty) was $198.00 and the labor was over $430.00 for 3 hours worth of work. When I contacted management, their excuses were all based around how great their guys are trained and the fact that they stock parts in-house and have a lot of overhead that they have to pass on to the customer...What's interesting is the part they ordered for my system had to be tracked down by a local supplier..it was clearly not in the warehouse at Standard Heating & Airconditioning..which I called out the manager on, stating that the technician told me where it was coming from (usually a local supplier), which he agreed and had some story about having one emergency part in reserve that they used on mys system...not buying it! BEWARE! This company also offers a service plan for approx $13.00 per month and I'm told that you get two annual inspections (valued at less than $60.00) and 15% off parts and labor, which I hear is increased 15% before they take off the 15% on the paperwork presented to you. Who would know this? ...The technician gets the prices via cell phone as he's calling in the parts. It's easy to look up the customer and see that they'll get 15% off, so add it in really quick, then take it off on the paperwork given to the consumer.