Bought a large birthday cake and when we cut into it had a false finger nail in the frosting. Called and told the manager who said -- it couldn't happen because men make the cake -- I said a woman took care of me at the counter - maybe it was her -- they said I must be mistaken and it didn't happen .. WOW ... no one ate the cake and terrible customer service

I agree with the unfriendly service. You either get old and rude or young and inattentive. Just because it's well known it doesn't make it best in the area, which it certainly is not. Look outside the box and you'll find better bakeries with much, much better customer service. I have been to Bella Napoli 3 times and all three times I was left disappointed. Everyone has such rave reviews I thought I had just gone on "off" days. What I didn't realize is everyday must be an off day. Just because baked goods look pretty it does not mean they will taste as great as they look.

Absolutely the best bakery in the Capital District...The artistry combined with the superb Butter-creme Make it a go to spot for Birthday cakes.

A very generic bakery. Only popular because of name recognition. Went there for my wedding cake and service was so poor I left. Flys in the display case but employess needed to see it to believe it.

This bakery never disappoints! I have purchased a variety of their products & am always so pleased. Add the friendly, efficient service, fair prices, and you have a home run!

I have been to many bakery's in this state, including some of the finest in NYC. But this place is right up there, the most authentic Itialian pastry in the Capital District area. I would also recommend you try the breakfast and lunch menu, this makes this bakery a complete package.

always busy, but never a long wait, staff are friendly, pastries are to die for !!!!