Ordered french doors there, but the wrong sized arrived, not once, but THREE times! It took 6 months to finally get the right ones installed. Then ordered an item on-line for "convenient" pickup at the this store, but after waiting 30 minutes, they couldn't even find the item, and then waited another 30 minutes while they checked in back, only to realize I'd apparently been abandoned. The girl at the Customer Service counter was apathetic. When asking for a refund, the manager couldn't even pull the order up to issue the refund. If going to Lowe's for off-the-shelf products at a decent price, you may be okay, but when you have to deal with their people, you take a huge risk.