Purchased Ben 10 toy through Amazon. Received item timely. Found I had the wrong toy and returned in a timely fashion. Saw that UPS tracking told me it had been delivered back to Starworld Toys and received on Oct 29th. I have contacted Starworld Toys twice by email and twice to Amazon. I am getting nowhere with my refund request. Please be careful with this company. At least they should have contacted me by now. I am very disatisfied with help from Amazon as well. I will try again today Nov. 27th. Been over a month since they received merchandise back and I feel this is not good business. Tried calling them twice with no response. Find another company!