I have always had great service from this family business. Whether they were cutting lots of small pieces or just a few larger ones for me, they were always great. Sometimes one bad experience doesn't mean the entire company should be written off. I have a small business and you can't please everyone all of the time!

My initial phone contact with Hillestad was pleasant. I wanted to do business locally but after being assured it would only take a few days to replace the glass in one of my home windows, it ultimately took a month of monkeying around with these guys before it was repaired. I took the window in for them to measure the glass and waited 2 weeks for them to call. I called them and took it in for the new glass and found out they ordered the wrong one. Another two weeks went by without hearing from them. Last night the single pane of glass they left in the frame fell out of my bedroom window at 10:30pm! I thought someone was breaking into my home... Thankfully it fell outward and didn't fall in to the house because it would have landed on my head! Needless to say, they got an angry call from me this morning. I will not be doing business with them again.