Great (SUPER!) with my sweet doggie girl. All of the staff are friendly and so polite. They're definitely "dog people." They seem to have a great time doing what they do! Nice location right in Old Town with plenty of parking. Lucky Dog is an excellent example of a small business doing things RIGHT. They've got a website and you can submit for an appointment ONLINE (HALLELUJAH!) and I've never had anything other than a same-day response from them. A couple of times by email, and once by phone. Today, they took my girl in at the last moment at the END of what I'm sure was a very long day and they did it all with a smile. Give them a whirl. They're super!