I am giving this location 5 stars due to outstanding customer service! I must say, I think they should get a 6th star for the simple fact of having to deal with such characters that go to their store with the whole entitlement attitude. I have been in retail for over 30 years. Those bums need to go back to Princeton and stay there!!!

If i could give the store a zero I would. They have the worse staff every. They have know optical knowledge at all buyer beware.

The website says that you can return frames within 30 days. It does not say that this offer will not be granted between stores. Found the frames I wanted at another store and the place I originally got the frames said no way. Some stores are company stores and others are franchise - beware you cannot switch stores.

wouldnt recommend

i think they have been doing a good job for years!!

I've gone to pearle Vision in State College a number of times. I understand the the doctor there and the eyeglass sides are seperate businesses. On the Pearle side I have gotten nothing but great service. The two people I see the most are Mike and Kate. Both are very helpful and a pleasure to work with. I wish more business had employees like this who took the time to explain every thing and do it with a smile. I would highly recomand going there just to be helped by them/

I went to Pearle in Norman and found no wait. I thought I had no insurance coverage, but they called anyway and I found that I had good coverage. The people were courteous, professional, well organized; the facilities were neat and clean with lots of chairs available. My son and I got great service (especially since we just walked in w/no appointment) and I spent less than I thought I would.

Called to schedule an appointment and the woman asked for my insurance information. I was told that I would recieve a call before my scheduled appointment about my insurance and if they took it. The day of the appointment I didn't get a call so I went on in. I walked in and it took them 15 minutes to say "be with you in a moment". Then when I was finally spoke with someone I was told that my insurance would not be taken because it was out of their network. So it was a waste of time and gas for me to have been there when all they had to do was call me to let me know. However, when I called my insurance company they told me that it should have not made a difference my coverage is the same where ever I go.