Our basement remodel has been a nightmare. It's been over a year and it's still not complete. every deadline, delivery, installation, service was not met, late, sub par, and followed by excuses and promises that were never met. After a year we are still in limbo waiting for completion of this job. We were constantly put on hold for larger or more important jobs that needed to complete before ours. I don't know why our job was never important? Sue no longer returns our calls. She was quick to accept the job and quick to take our check, but that was the last speedy event of our basement remodel.