Deceitful and Pathetic
Last minute change of plans required me to return the vehicle at 2:00 AM Saturday to catch a 5:00 AM flight. Friday evening, I made 7 attempts to call their office from 5:45 PM until nearly midnight but just kept getting the"...leave a message.", then "This mail box is full..."
This left me with only one option. I drove the car back to the exact location from which I picked it up. The location is a small building with parking for about 12 vehicles. I was surprised to discover they had no Drop Box for after hour car key returns, so I hid the key behind a sign on the building. I called them once I landed and explained the situation. Instead a thank you, I was told I would have to pay an additional $250 "Abandonment fee". ABANDONMENT FEE???!! Where would they rather I had left it? Their Rental agreement (Nifty, not Ace, btw) states: Item #4. "...Renter shall return Vehicle to Daily Rental Company..." That's exactly what I did.

RS 32:473.1 Abandoned vehicle - Louisiana State Legislature defines abandoned vehicles as:
… decrepit cars or car wrecks or cars that have become useless in other ways, which are abandoned and illegally dumped in the environment.
How can ACE possibly say I abandoned the vehicle when I returned it to the exact location from which I rented it, cleaner than when I got it and with a full tank of gas?
One of the several documents they flashed before me and had me sign was a document called “Addendum to Rental Agreement”. It covers 9 topics. Under the topic of Drop off Before / After Hours, it states, “… prior arrangements must be made at the time of rental if the car used to be returned before or after hours.” That was impossible under these circumstances. Initially I had intended to return the car during normal working hours but the need to change to an earlier flight forced me to return the car at 2:00 AM.
This is nothing more than thinly veiled THIEVERY…. Read other reviews, DON’T GET SCAMMED BY THESE CON ARTESTS.