I contracted with Spring Air for a system inspection on February 3, 2016. This inspection included the interior air handler coils, drain pan, and replacement of the anti-fungus tablet. The technician completed the work and provided a completed checklist sheet stating he performed the work and inspected all areas. After the technician left, I noticed the front of the air handler had not been removed as dust was still on the screw heads and seams around the panel. Upon closer examination it was obvious the technician had signed the work off without performing the inspection or tablet replacement.

I immediately contacted the general manager and he assured me this was an innocent mistake. I do not agree as the technician deliberately signed-off each individual item inside the air handler (to include replacing the anti-fungus strip) and the purpose of the checklist is to act as a reminder of work to be completed.

Trust is a major factor when choosing a contractor.