Impressive Front Desk Service!!!



I am in a transition period in my life right now... I am in the process of moving and between where I used to live and where I am moving into, I needed a place to stay. Obviously money is an issue right now and there are the obvious costs with moving. I was and still am stressed out. On New Year's Eve, I was tired stressed, lonely, and frustrated. After bouncing around the whole city to find the right accomodation, I stumbled upon Discovery Inn. When it was my turn to get a room. I was blown away at how Kim, who was working the front desk was attentive and caring right off the bat. She noticed how tired I was and she first of all, made every effort to cheer me up and made me smile. She then reassured me about the amenities and about the hotel and how to best utilize everything. This was the beginning of a good, relaxing night. Even the occasional follow up was greatly appreciated. I have traveled all over this country on business and personal vacations. I have never received service where someone like Kim would take notice and reach out to make my day better and understand my needs and match the product accordingly. I am in sales and have been for a long time. Its always a good feeling when someone actually listens to you and understands your needs. This stay has been very enjoyable. I want to send a special shout out to Kim for her customer service. It goes a long way, and it has for me.



Thank you and I hope those reading this will have a similar experience.

The motel was nice, close to the freeway and the restaurant next door was great. The rooms were clean but we would have liked for channels for TV.