i took my upholstery machine in to have it serviced,when i got it back it was a different more worn out machine with some of my recognizable outer parts on it.i engraved my license number inside it when i first got it,so when the number wasnt on this machine i knew it had been swapped.. a new pfaff industrial machine can be sold for thousands of dollars (mine could pass for a new one) the machine i wound up with ,considering the paint was worn off of some places and pretty torn up looking,could only bring maybe $400 or $500 at the most..when i took it back all i said was i might have the wrong machine by mistake.. he started cursing andscreaming that i was accusing him of swapping when clearly i did not..just in case it might have been a mistake ,i wanted to give him the benefit of the doubt..i wish i would have checked with the better business bureau about this place in advance,i would have known better...the bbb is handling it now.........................its far from over

Owner was very rude when I called about picking it up and was surprised at how much he charged me for a simple clean out of a steam cleaner. I paid $30.00 to have this done before he charged me $69.95 and got rude with me.

I stopped by to get my Singer sewing machine repaired and serviced. They were fast! I dropped it off, did a little browsing in the shops at McHenry Village, and when I came back less than two hours later, they were already done! They advertise a 24-hr turnaround, but since I have to haul my two babies everywhere, it was nice not to have to come back the next day. Gary is great - very friendly and efficient.