I was VERY unsatisfied with the professionalism of the front office staff at OA. We arrived early for our 2:30 appt only to be told our appt was for 2:00. I informed the front desk receptionist, Mary Lou who set the appt, that our appt card clearly stated 2:30. She and another staff member whispered at another in front of me, reaffirmed we were to be there at 2:00 and advised us that because we were late the doctor would not see my son. We were rescheduled and set on our way. When I arrived home, I looked at the appt card and confirmed the 2:30 time. I immediately called OA, spoke to Mary Lou and told her how displeased we were with the front office services. I missed a half day of work, and now will miss another for the
rescheduled visit. No apology ... no "sorry for the inconvenience". She only repeated herself in saying the rescheduled time was now the only time the doctor could see us. The front office staff is incompetent of handling the most plebeian of tasks. Rude and unprofessional.
Dr. Surber and your Orthodontic Associates, this negative feedback is in no way directed to you, but your front office staff' and how they handle unsatisfied patients is reflective on your practice.