At first the pool service was very good. During the hard freeze, my pump went out. Easley worked very hard and did a fantastic job keeping the pool fairly clean while the equipment was broken. We researched replacement equipment with several vendors and eventually picked one with the lowest labor cost. On our next scheduled visit day for Easley, we came home and the pool had not been touched. I called to find out that my service had been cancelled. I had already been billed that morning over the phone and this wasn't mentioned. Without any warning, we were on our own. I was told this was because I didn't use Easley to replace my pool equipment. Though I had spoken to them for an estimate and about other matters, I had never been warned that this would happen. In fact, I had specifically mentioned while paying the bill that I had new equipment and I wasn't told of any problem. This is an unprofessional and punitive way to handle things.