Took their tow truck 3 tries to get my car from the ditch. Each failed attempt resulted in the front of end of my already damaged vehicle dropping 4 feet down. The tow truck driver then proceeded to laugh as we watched another accident occur in front of us. After arriving at Loren's I was ushered into a chair and they proceeded to ignore me till I approached them asking what they needed. They informed me they would get an estimate on my car in the indefinite future. After repeated calls they gave me a ridiculously overpriced estimate. So high I actually hired another tow company to tow my car to another shop who could fix my car for half the price and in half the time. Then it turned out they charged me $100 a day for the two days they didn't even look at my car. These people's integrity is questionable at best.