Animals were dirty and in a sad state. The handler was overwhelmed with the animals and could not control them from running away into our neighbor's yard. He also looked incoherent (probably intoxicated).

Very poor and unprofessional service. Animals in sad state.

This place would receive no stars! There service was horrible! I had a party planned and had guests waiting for their train that I rented well in advance. And only when I called them when they were already 30 minutes late did they explain I would still get my hour which is clearly beyond the point if my party started and ended at a certain time! I don't understand how they are still business with the way they handle customer service! They were not willing to compensate for any of my guests time loss with the party rental and when dealing with kids the window of time is limited which is why I requested specifically an arrival time not just any time at their leisure. I would not recommended this business to anyone! And as well will be submitting a report to the better business bureau!

Be aware! We hired this company for my children's birthday party. They sent one person, who was intoxicated, to handle 10 animals. The animals ran away from the handler into our subdivision and the handler just stood by on his phone without taking any action. My guests had to catch the animals for him. Following all this we called the office and canceled the show and the representative was very rude and unprofessional. Following this the company still charged us and would not give us a refund. We have the movie on Youtube under Magic Moments.