Tracie Kraft, new manager at Pebblebrook (a JC Hart property) did not honor a previous agreement from the former manager; an agreement that had been in effect through several lease signings. Ms. Kraft was heartless, cruel and uncaring. She refused to honor the agreement and said that the tenant was in violation of their lease, totally and unforgivably disregarding the verbal agreement. Renters beware...get everything in writing with JC Hart properties. As if that's not enough, Ms. Kraft is 'black balling' the tenant when the person applied at another apartment. I smell a lawsuit! If the management would do a 'deep' investigation of its managers, they would find some skeletons in their closets. And they had better do a deep investigation of all their tenants because there are others who would qualify as being in violation of their lease and they don't have a verbal or written agreement.