We found her to be patient and thorough as she served me, my children (age 4 and 9), and my 81 yr old mother-in-law. She told us what her concerns were based on the eye exams and reports. She gave us options to resolve any issues, especially my MIL, who had degenerative scar tissue and needed cataracts removed. She made my kids feel comfortable during eye exams, and was extremely helpful in helping to fit us for eyewear.