Had problem with our gas log and called William Smith and made an appointment they were on time fixed it quickly and it is working fine. We use them as they installed the gas log when the house was built and have served it before They are very busy so do not expect them to come running out when you call But to me that means they are doing excellent work

Great Customer Service

Working with WilliamSmith Fireplaces was a pleasure while building our new home. The staff was always on time for appointments and provided excellent recommendations to products.



Would recommend to all my friends!

Exceptional Service! Purchased a PRIMO Grill from WilliamSmith to add to my Outdoor Kitchen. Service was prompt & courteous. Product recommended by Staff was outstanding along with suggestions on how to cook on the grill. Will Never Go Any Where Else for Fireplaces, Gas Logs or Grills!

Exceptional Service

I had an old fireplace (15 Years Old) that needed service. Called WilliamSmith and scheduled Service Call. Service Rep was on time, very helpful in fixing my Old Fireplace. Decided to add a second fireplace on my deck. Best Decision I made was to go with WilliamSmith Fireplaces.

LIKE PULLING TEETH (for three months):

Dec. 4th: Guy comes to look at broken fireplace. Part needs to be ordered from manufacturer.

Dec. 22nd: We call to check on stat of order. We’re told the part won’t arrive until after the holidays. ...

Jan. 4th(one month later): Call again. Nope, part still was not shipped from manufacturer.

Jan. 19th: Call again. Oh whoops, the order was never placed.

Feb. 9th(two months later): part comes in, technician installs part, but needs to order another part.

Feb. 18th : We call to make SURE part has been ordered. No one knows, they need to look into it…

Feb. 20th : We call again… Part was not ordered because they 1st needed to give us a quote…

Feb. 20th (almost three months later): We’re finally fed up with having to pull teeth to get the job done! They’ve lost us as customers, and they gained our word of WARNING to prospective customers!!!!

Exceptional service with prompt and courteous staff. The products are in a class of their own. I am truly happy with my decision to add a new fireplace in my home. I am also looking forward to upgrading my outdoor life with a new grill for some great summer cookouts!