My fridge/freezer broke down one morning. Had to go off to school before business hours. Came home at 4 pm and called them with my problem. Described the noise my fridge was making and how the freezer was not working and the gentleman who answered described the same problem which I had googled and found to be a common problem of this fridge. His fridge guy was out and about, but in the mean time he looked up the item to potentially be replaced and gave me the estimate for the serviceman to work on my fridge and replace the part, hoping that would fix the problem. Within 15 minutes he called back confirming that the repair man would stop by my house today (it was now 4:30pm) and have a replacement part which would hopefully do the job. Around 5:05 pm, the serviceman arrived and within 15 minutes had my refrigerator working again. Service was prompt, all staff members I spoke with on the phone were friendly and prices were fair. I would use them again.