Not ready for prime time. We checked them out on the advice of our contractor, and really had a great experience there. But then there was email trouble, things not coming through, email responses were slow, though we finally got prices. Prices were just unreasonable. I expected them to be twice as expensive as Home Depot, but they were between 8 & 10 times the prices. Then, we discovered one item we ordered was special order, and had to be made to order, and that's what made that piece more expensive. The fact that some items were "made to order" was not explained. We found a few others we liked almost as well. Finally, after a very sloppy back and forth, we arrived at some prices, only to discover that one item (a mirror) had been discontinued. Picking items out for home remodelling is a very painstaking business. Things like this need to be known ahead of time, not once we've left the store and put that process behind us. We also learned, that the rep who we spent an hour with picking things out, went on 6 week leave the very next day, leaving us to start from scratch. Finally, even though the mirror we wanted was discontinued, we offered to purchase the display model, and the lady said that we couldn't do that until they had a replacement to hang in its place (really...I mean ... really?? I won't even go into the irony here). In short, this is a place that just has a lot of rough edges, they're "depot quality" in terms of service and ought to be priced quite a bit lower to reflect this. (update: Also ordered chrome pulls for vanity but were brass. At that point it was easier to pay the extra and just go to Home Depot)