On Friday, March 10, 2013 my family went to the Ocala, FL branch for dinner. While eating the 2nd burger, something extremely hard/sharp went down my throat. I grabbed my throat and looked over at my boyfriend, then explained how I think I just swallowed something foreign. As I was folding up the sleeve, he grabbed it out of my hand and showed me that there were black/dirty foot prints covering one full side of the sleeve. FOUR more had shoe prints covering the sleeves. Who in their right mind drops something in a restaurant, steps on it, then puts it back to serve food in?



My boyfriend went to the front. When he came back, I asked what the outcome was. He stated the lady didn't say anything aside from that she would make 4 more. Oh yum!!!



I went to the counter and asked the manager to come over. I was calm the entire time. I explained to her that I feel we should receive a refund for what just happened. She stood there with a snotty face acting as if I've done something wrong and deserve nothing. She said, "You ordered two number 6's, right? I stated I'm not sure honestly. Again, she had snotty body language...acted as if this refund was coming out of her pocket.



The cashier that rang up our order came around the corner and asked if she did something wrong. I explained to her that nothing she did was wrong, our order was fine, but I just swallowed something sharp and 5 sleeves have dirty shoe prints all over them. She voiced her opinion by stating that it was disgusting. I explained to her that I feel we should be refunded. I have absolutely no idea what I just swallowed and who serves food that way? The manager hands me back $6. Really, $6? Rather than continuing to deal with her, I decided I would end the conversation and take it to higher ups.



The cashier brought our food over... I say to her... Wow, your manager is extremely rude. She's acting like I did something wrong. She tells me that this manager is always full of attitude, constantly gets complaints from customers about her rudeness and that she's always that way. What a great image and face for your company.



I called corporate Monday (13th) at 2pm. Explained that I work and do not have time to call back, so when someone returns my call, leave a message with an email address so i may contact this way. I received no response. I complained on Krystal's Facebook page. I made a post, the person stated they would have corporate contact me. 24 hours no call. My first phone call came through Wednesday (15th) at 11am. I couldn't answer because I was working. I was pissed about the length of time it took to get a response AND no email address was left. I called back received voice mail, left a message stating to call me with an EMAIL ADDRESS. I received a call back. I submitted my email on May 16th. Still have not heard back from Krystal Corporate. Today is June 1st. That's customer satisfaction if I've ever seen it. I would highly recommended no one visit this location nor company.