I really appreciated the professionalism of this organization. They really have their act together. When I called on the phone someone actually answered every time which is very refreshing in today's automated world. I booked an appointment and the representative showed up on time and ready to listen to my concerns. She was courteous and made every effort to keep her work space and our home clean; this is not the norm with most service reps. The report was very thorough and easy to understand.