It's the 3rd time they make my kid cry.. Every single time we go there they keep announcing that chuck e cheese will be out and he never does. Then my girl cries because she wants to see him. Besides they're always out of toys. It's not only the Pearland location but the Wesleyan as well. They're always short of staff and they don't care about the kids. Once my kid slip on the wet floor and I told the "manager". All she said was. I'm going to mop! It's ridiculous to see them advertising on tv and getting our kids attention to go to their "happy place" when all this is a trap to get our money..

Do not have your birthday party at Chuck E Cheese! They are money hungry and do not care about your child's special day. To start off, your child will share their celebration with several other kids at once, taking away from their special moment. On my daughter's birthday, they sat us a half hour late, confirmed our order 5 times and still got it wrong, brought the food out in the incorrect order, promised us a 1000 ticket voucher for sitting us late and gave it to someone else, tried to charge us and get us out of there before they had even brought out all the food and lastly did nothing to make amends for this disaster of a day. Even their regional manager Daniel Smoote was useless! He couldn't even get a local manager to call me to at least apologize. The thing that hurts the most was that because of their lack of organization, I didn't even get a single picture of my daughter's special day! If I could rate in the negatives, I would have rated them negative 100!