Terrible company to work with. It may be because we have a home warranty and so weren't paying them directly that they've treated us like a 2nd-class customer, but if they don't want that business, they shouldn't be a contractor for the home warranty company. (I just checked, and on Yelp it looks like everyone with an American Home Shield home warranty is treated this way. The customers who work with them without a warranty seem to have a much better experience. Why don't they just stick to that business model?)

Anyway, our AC went out in March, it's now June, and it's still not fixed, because during the first visit they forgot to replace a panel that would prevent the fan from freezing. They're finally bringing it out today, so with any luck our system will finally be fully repaired today--almost 3 months to the day after we originally opened our AHS ticket.

(Update: It won't be. Evidently they put in the wrong coil back in March. So the saga continues.)

Great customer service, quick repair, great work! Had a different company come out that tried to tell my my unit would be more to fix then it's worth ($1700 estimate) and Family Heating and Air came out and fixed the true issue and it works perfect!!!