Consider yourself warned. These people are unprofessional, unresponsive, and disrespectful. We were stood up twice for service appointments and then ended up waiting two weeks for a part to come in so that we could have our inside AC unit replaced. When we hadn't heard from the company, we began calling them each and every day for seven days until we finally got a hold of the owner. It was apparent that he had been dodging our calls, since it was only after we used our first name only that he took the call from the secretary. He acknowledged the blame, but that did little to make up for the fact we have been sweating in the heat for close to two weeks now and could have had another professional install this with NO HASSLE. He basically said that he was never going to call us back and that it was an "odd job." When we explained our frustration, he hung up on us (twice). Please do yourself a favor and go elsewhere for your HVAC needs. This company clearly has a lot to learn about proper business etiquette and just plain old common courtesy.